FAQ's

Frequently Asked Questions

How can I contact Modern Shop Life.co?

You can reach us at info @modernshoplifeco.com, where our customer support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes! We proudly offer worldwide shipping.

Where do you ship from?

We work with trusted fulfillment partners and warehouses in multiple locations to ensure your order is shipped as efficiently as possible.

Can I change or cancel my order?

We aim to process all orders as quickly as possible. If you wish to make changes or cancel your order, please contact us within 12 hours of placing your order.

Requests received after this time may not be possible, as your order may already be in processing or shipped. Once received, you may still be eligible to return the item in accordance with our return policy.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • PayPal

All transactions are processed securely to ensure your information remains protected.

When will my order be processed?

All orders are processed and dispatched from our fulfillment warehouses.

Orders are processed Monday through Friday within 1–3 business days from the date of purchase. Orders placed on weekends or public holidays will begin processing on the next business day.

How long will it take to receive my order?

Due to high demand and varying shipping destinations, delivery typically takes 2–4 weeks after your order has been shipped.

You'll receive a tracking number as soon as your order is on its way.

What if I don't receive my order?

If your order has not arrived within 30 days after shipment, please contact us at info@modernshoplifeco.com. We'll investigate the issue and, if your package is confirmed lost, you'll be eligible for a full refund or replacement.

Will I be charged customs duties or taxes?

The prices displayed on our website do not include import duties or taxes.

Depending on your country's regulations, customs duties, taxes, or import fees may be charged once your order reaches its destination. These charges are determined by your local customs authority and are the responsibility of the customer.

Modern Shop Life.co is not responsible for customs delays or any additional fees imposed by customs authorities.

How do I return an item?

If you would like to return an item, please contact us at info@modernshoplifeco.com. Our support team will provide you with return instructions and guide you through the process.

What if the item I received is defective, damaged, or incorrect?

We're sorry to hear that.

If your order arrives damaged, defective, incorrect, or if an item is missing, please contact us as soon as possible at info@modernshoplifeco.com

To help us resolve your issue quickly, please include:

  • Your order number

  • Clear photos of the item(s)

  • A brief description of the issue

We'll review your case and work to provide the best possible solution as quickly as possible.

When will I receive my refund?

Once your returned item has been received and inspected, your refund will be issued to your original payment method.

Please allow 7–10 business days for the refund to appear, depending on your bank or card provider.

If you haven't received your refund after this time, we recommend contacting your bank or credit card provider, as processing times can vary.